Returns & Exchanges

At N.Sefi, we are committed to delivering exceptional quality and craftsmanship. Please review our Returns & Exchanges Policy before making your purchase.

Exchange Policy

• All sales are final. We do not offer refunds.

• Eligible jewellery may be exchanged within 7 days from the original date of purchase.

• Items must be unworn, unused, in their original condition, and returned with the original packaging and proof of purchase.

• Exchanges are subject to inspection and approval by N.Sefi.

• Exchanges are not applicable to piercing jewellery or piercing services.

• The replacement item must be of equal or greater value. If exchanging for a higher-priced item, the difference must be paid.

Items Not Eligible for Exchange

• Piercing jewellery and piercing services are not eligible for exchange or refund for hygiene reasons.

• Custom-made, bespoke, engraved, resized, or personalised jewellery cannot be exchanged.

• Gift cards cannot be refunded or exchanged.

Manufacturing Defects

If you believe your jewellery has a manufacturing defect, please contact us promptly. Eligible claims will be assessed by our in-house atelier and handled in accordance with our Warranty Policy. This policy does not apply to piercing jewellery.

Need Assistance?

If you have any questions regarding exchanges, please visit an N.Sefi boutique or contact our customer care team. We will be happy to assist you.